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UK Team Lead (HRO) for Capgemini

Capgemini Consulting India Pvt Ltd, Kolkata 5–8 Yrs
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Candidate wilol be responsible for creation of training materials for knowledge cascade.

Performance management and improvement tracking systems awareness.

Employee orientation , development and employee relation enhancement.

Reports management

Team supervising experience (atleast 3 years)

Coaching the team on service desk aspects

Managing service desk queue

Handling ADHOC client requests

Handling escalations

Desired Profile:
Willing to re-locate to Kolkata

Willing to work in evening / nights.

Currently working on a Service desk module - preference for candidates with HRO experience [HR Admin ; Learning and development ; Recruitment]-for at least 3-5 years

Overall BPO experience of 5 -8 years.

Has been involved in knowledge transfer and cascade.

Capability of carrying out the day to day efficient operations of the HR office.

Good communication skills.

Should have knowledge in SOP creation and Process Map’s [preferably with VISIO].

Additional Details
5-8 Years
Posted On:
4th Nov 2011
Career Skills
Performance Management
Employee Relations
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