Sr HR Application Support Executive for Honeywell

Honeywell International (India) Pvt Ltd, Bangalore 1–2 Yrs

Candidate should be able to Resolve issues/requests on calls as well as cater to e-mail requests that are addressed to GlobalHR.

Handle Tier-1 support queries and learn to handle Tier-2 requests that come in.

Be a part of huddles, team meetings and one on one as and when required.

Take ownership of transitioning processes assigned and all responsibilities related to the process from there on even after process go live.

Coordinate with Team Leader/SME for Metrics and prepare monthly reports.

Compulsory participation in monthly MRs.

Conduct presentations in monthly MRs.

Follow up with Tier 3 via Tier-2 folks on pending issues.

All process escalations to be addressed through Tier-2s and any other escalations to Team manager.

Attend all conference calls on the processes that are supported on the floor as and when appropriate.

Job Number:00118082