Manager - HR for Convergys India

This position directs a staff responsible for administration of such areas as recruiting; salary administration; performance review administration; EEO/AAP compliance; counseling; and benefit administration.

Supervises various Human Resources activities, ensuring the quality of services provided.

Formulates, recommends, and interprets personnel policies to meet the objectives of the company.

Conducts continuing reviews of all personnel policies, programs, and practices to keep the company up-to-date on current practices and informed of new developments.

Directs the preparation and maintenance of regular and special reports desired by management to assist in the attainment of corporate objectives.

Ensures management practices comply with current policies and applicable state and federal regulations.

Performs professional level recruiting and provides staff guidance by identifying new areas of sourcing candidates and reviewing and recommending courses of action for sourcing and recruiting high quality applicants.

Serves as an employee relations resource, including counseling, performance problems, EAP assistance and advancement issues.

Evaluates employment issues and ensures that they are handled in a professional and confidential manner.

Supports the administration of benefits by ensuring that employee questions/problems are handled in a satisfactory manner.

Oversees the processing of employee changes by ensuring all paperwork is signed off, documented and submitted for processing.

Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

Bachelor`s degree in related field from a four-year college or university.