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Do you always find yourself getting a bum deal when
negotiating with people?
I'm not just talking about work here but also in your
personal life too?
We have to negotiate for all sorts of things nowadays
but many of us just do not have the know how to pull it
off effectively.
For example, you are negotiating a house price
that is worth hundreds of thousands...
Surely it pays you to have some knowledge about the
art of negotiation because a costly error or if they other
party comes out on top could cost you 20 grand!
So whether it be at work, rest or play here are my top
4 tips to ensure that you come out on top with all of
your negotiations from this point forward:
TIP # 1
OPTIONS ARE THE KEY
The person who has the fewest options going into a
negotiation often comes out losing.
Make sure that that you let the other side know that you
have options. Name names, name the locations of the
other houses, name other suppliers etc
This is one tip that I have to remind my wife with when
looking for new houses!
My wife Donna wears her heart on her sleeve and one
day when we were looking at a house we went in with
the Estate Agent and as soon as we walked into the
lounge she shouted "My gosh Seany, i can't believe the
first house we have set our eyes on will be the one for
us - I love it, I love it - I want it!"
Needless to say the Estate Agent was licking his lips!
Thus the other party knew we had limited other options
and duly when we put in the offers they were all rejected
because both the vendor and the Estate Agent knew
how much Donna wanted the property and that we had
no other options.
It was only when I called them up and said we were looking
at some other houses and for them "Not to call me again,
I will call them if we are interested" that they started to
be reasonable.
To cut a long story short, the vendor saw a property that he
loved, a new build which meant he had to move fast because
he would lose his plot. (Bad choice! Why? Because he had
no other options and he told me so!)
So the Estate Agent called me up and said the vendor was
willing to accept the first offer we had ever made because
he JUST HAD to move in within 28 days or lose the plot he
wanted.
I offered him my original price minus a further couple of grand
because I now knew that I had the power.
Guess what?
He accepted.
:-)
LEARN THIS LESSON - Make sure you have options when going
into any negotiation and make sure the other party know that.
TIP # 2
HOW TO REJECT A PROPOSAL
Someone has made you an offer or put a deal on the
table that you don't like and want to reject.
What do you say?
Say this...
"I'm sorry, you'll have to do better than that" then do not
say a word. Even if it is for 1 minute, 2 minutes, 1 hour!
The next person to speak will make a concession.
It may feel uncomfortable doing this but it works.
If you are on the other end of this and you have made a
proposal or offer that has been rejected say:
"How much better do we have to do?
LEARN THIS LESSON - Be comfortable with silence!
TIP # 3
MAKE SURE YOU NEVER OFFER TO SPLIT THE DIFFERENCE
You have a price or offer in mind and so do they.
You will most likely come out with a compromise but
make sure that the other party comes out with the suggestion.
The party that makes the suggestion loses the power
of the negotiation.
How do you get the other party to make an alternative
suggestion?
Say this...
"I think we are not a million miles away on this. I am sure
we can reach and agree on some middle ground with regards
to this" then be quiet!
Never offer to split the difference because they could get you
to split the difference again!
When they have offered to split the difference you can get
them to split the difference again or you can "reluctantly accept"
LEARN THIS LESSON - Do not give away your power
TIP # 4
SHOW THEM THAT YOU ARE NOT HAPPY
Forget about all of this Maloney about having a Poker Face
when negotiating.
Instead, when anyone makes you an offer or a asks you
for a concession that you do not agree with make sure
that it is written across your face immediately.
If you do not do this they might feel that they have a chance
and will persue it further.
This is very important.
Body language gives great signals without anything having
to be said!
LESSONS TO BE LEARNED - Show the other party that you
are shocked and surprised and it will do your case wonders!
So Meganathan, I hope you enjoyed some of my top tips
for effective negotiations?
We are just scratching the surface with this one!
We love running negotiation skills courses at MTD. We are
often asked to go into company's just like yours and run
a 1 or 2-day course on the art of negotiation and take some
of the specific negotiations that you face and use them
as case studies.
It's just great!
You want to know the part I love best?
It's the part of the course when I ask one of the delegates
to play "The other side" and I play "Their side" and we run a role
play of how it should be run!
Now that makes a refreshing change! A trainer actually up
out at the front doing a role play themselves!
rgds
V