The usual saying is " Customer is King", HCL seems to have introduced a paradigm shift in the way we think with the Philosophy of "Employee First, Customer Second".



The Philosophy revolves around the concept that if you take care of your employees they automatically take care of your customer. In other words as the Vision of HCL says " What I Give Is What I Get".



HCL also has taken Employee First to dizzy heights through some remarkable thought leadership and thinking



* Inverting the pyramid - the top management is answerable to the junior level (Thru Employee connect portals, Ticketing system, etc)

* Destroying the office of the CEO/President - Moving away from Center of Command to Group dynamics which nurtures leadership at grass roots.

* Open 360 appraisals : Taking 360 to next levels wherein any employee can provide feedback on any manager and the results are publish in the open in the Portal.



No wonder the Employee First Philosophy at HCL is taught in Harvard Business School as a Case study :)