Priya,

Conflicts are born when solutions to expectations are not met. Employees are no exceptions.

During my previous services, I have ensured patience hearing of the grievances of the employees and solved them within the frame work of the company rules. I ensured that worker problem is solved rather than solving through the unions.

My employees approached me for their problems than going to unions. You have to be very clear and motivative to explain to employees, what can be done and what can't be done under rules.

Things are mashed up when reach to unions.

Try this formula for handling conflict with the employees and see the results.
chandrabhan