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Urgent-Technical writer-Bangalore region
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Posted 07-09-2009Reply

Hi All,

Hope you all are doing well.

If you are on the journey of hunting your carrier then

I got Opening with some of my Client position, based at Bangaloreregion.Please look into the Skill Set & if you findyourself to be suitable for the role please revert back to me and any of yoursfriends looking for change refer them for the sameit will be good.

Job description:

Exp: 3-5 yrs

Tehnical Writer

Responsibilities and Essential Functions:

• Manage overall online customer support help information and tutorials including customer support portal

• Build and manage technical knowledge base and definition directory for the customer support organization

• Create and organize technically rich solutions and FAQ's based on internal/external documents, support cases, and other internal resources including Q/A and Development groups

• Review and publish technical contents in an easily understandable format for online customers

• Manage the process of technical solution lifecycle from drafting, reviewing and publishing

• Continue to develop personally and professionally with internal and extra-curricular training

• Report back to product development on challenges of customer support related to online help, email, and inbound support as inputs to product development.

Key Result Areas:

• Create a weekly report of information support by product

• Create a weekly report of information support by customer care need: on-site, inbound, outbound

• Measure baseline online support and transfer inbound to online by 50% over 12 months.

Experience/Education:

• Bachelor degree with major in Computer Science or Information Management or Communications.

• Strong technical writing skills and ability to translate to instructional language.

• Experience in technical support for IT software company

• Prior experience working with online customer support system is a big plus

• Good project management and organization skills

• Technical documentation and writing skills

• Good understanding of the English language and terminologies used in the IT industry

• Effective interpersonal and communication skills

• Able to effectively organize, multitask and prioritize

• Motivated to help others in a team environment

• Willing to work flexible hours

• Support and adhere to Company's core values

if your interested please send me your updated profile for below id,if any of your friends or colleagues looking for change with same skill set refer them for the same

Kindly send your updated profile with the below email id

gunavathi.a@pareeksha.com

Thanks&Regards

Gunavathi

Pramod
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  Rated 0 | Posted 10-09-2009

Hi,

Is this job still open?


Pramod

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