� Respect everyone. Do not insult anyone.

� Be courteous to everyone.

� Try to remember the names of everyone you meet.

� Be genuinely interested in people.

� Be cheerful. Keep your promises.

� Show your good and pleasant appearance.

� Give your best smile to others (it takes 72 muscles to frown, only 14 muscles to smile).

� Radiate friendliness. Radiate enthusiasm.

� Always be punctual; keep no one waiting.

� Acknowledge all introductions cordially.

� Extend a hearty handshake; not a flabby handshake.

� Address the persons you meet by their appropriate names.

� Look people in the eye while conversing with them.

� Speak to anyone with calm assurance.

� Do not raise your voice. Never indulge in gossip.

� Never meddle in personal affairs of others.

� Be a good listener.

� Listen to others� viewpoints keenly.

� Respond; do not react.

� Be alert. Be fair to all.

� Avoid unnecessary arguments.

� Keep control of yourself even if provoked.

� When you are in the wrong or you make mistake, accept with humility.

� Have a good sense of humor with an ability to laugh at yourself.

� Be open-minded. Be tolerant.

� Be considerate. Be empathic.

� Be sympathetic. Do not complain.

� Do not seek sympathy.

� Be loyal. Be sincere.

� Do not boast. Do not show off.

� Do not drop names to show your importance.

� Cooperate readily and cheerfully.

� Be helpful.

� Be ready to be of service to others.

� Do not exploit others.

� Do not mislead others.

� Do not deceive anyone.

� Praise generously.

� Do not criticize; yet communicate your displeasure or disagreements assertively without intentions of hurting others.

� Never laugh or cut jokes at others expenses.

� Say �thank you� expressively, also profusely when needed and not just politely.

� Take pride in your work.

� Do your best today and every day.

� Spread your goodwill.



warm regards

Madhu.N