HR direct Officer for ABN Amro

ABN AMRO Bank, Mumbai 1–2 Yrs

Functional focus HR environment (Core HR)
Employee data maintenance, compensation administration, HR administration, etc.:
Reply to enquiries and process transactions within agreed TAT and level of quality as per agreed SLA.
Process changes in employee status, job status, cost centre changes, pay, etc.
Administers employee life cycle events
May work in other HR Services areas and "fill in" during periods of heavy workload
Performs other related duties as assigned
Approves, rejects, re-submits or escalates MSS transactions based on policies and guidelines
Provides efficient, accurate and standardised solutions to clients and customers.
Generates and sends Open Service Request reports to the various provider groups on a weekly/monthly basis.
Generates and sends Australia Payroll Interface reports to Remuneration Specialist (Australia)
Communicates and follows-up on timelines for specific HR-processes
Draft root cause analysis for errors captured
Act in a compliant manner and meets compliance standards.

Responds to and resolve customer queries using the appropriate (knowledge) tools
Gathers and expands (new) knowledge in a short time
Handless queries from multiple channels: call, mail and web-based
Completes limited after-call administrative work activities
Conversations limited in length and structured in format
Escalates unresolved queries to the appropriate channels as necessary
Identifies and handle incidents and problems
Maintains case ownership of escalated queries
Maitains all standards and high level of dialogue-quality
Handles calls and requests in a speedy, efficient fashion and respecting a high level of quality
Identifies caller as per the process and updates PeopleSoft.
Requests client data according to standard methods
Responds correctly by telephone and in writing
Records incidents and problems in error log and improves on error ratio.
Interprets, investigates and analyses incidents
Provides proper feedback to client if problem is referred
Identifies problems arising in day to day operations
Implements process improvements

Should hold a professional HR qualification
Resources COREPeoplesoft and Business Objects CORE
Client Driven CORE
Focus on Delivery CORE
Able to perfom under pressure situations

Submit Resume before: 04/06/2009