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General Manager Payroll for Ikya Human Capital Solutions

Ikya Human Capital Solutions, Mumbai 1013 Yrs
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Candidate should have experience & exposure to Global payrolling.

Service delivery lead for current and future HR outsourcing services delivered bai. Key focus on payroll clients

Participate in client meeting and for existing and potential client. Key resources from delivery as part of sales process

Participate in the establishment and development of the operation, leveraging previous (HR) outsourcing experience in order to provide a differentiated service to the client

Ensure delivery of commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) to agreed SLA’s on a daily basis; Implement process improvements

Initiate and design business process excellence improvements

Demonstrate, and seeks to deepen, awareness of business / industry issues and drivers

Procedural and organization design

Design and implement the procedures and principles for how the team will operate on a daily basis.

Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee the operation

Work with the business lead / mobilization team to define the detailed procedures and approach for migrating and transitioning and build payroll /HR operations from the clients business units in the country

Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service.

Team management

Lead and manage the operations team

Accountable for contribution of team in terms of delivery to deadlines /quality standards

Allocate resources and responsibilities within team to deliver business results

Evaluate direct reports and may review the evaluations / development plans of others

Responsible for staff development

Staff planning to meet service requirements and involvement in recruitment process as necessary

Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs

Deal with any daily staffing issues

Client service

Accountable for ongoing management of effective client service relationship within own area of responsibility, by acting as focal point of contact with senior client representatives.

Attending customer supplier meetings with client executives & senior managers – reporting on delivery against SLA’s.

Ongoing operational matters

Additional Details
10-13 Years
Posted On:
20th Dec 2010
Career Level
General Manager
Career Skills
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