General Manager Payroll for Ikya Human Capital Solutions
Ikya Human Capital Solutions, Mumbai 10–13 Yrs Share this jobCandidate should have experience & exposure to Global payrolling.
Service delivery lead for current and future HR outsourcing services delivered bai. Key focus on payroll clients
Participate in client meeting and for existing and potential client. Key resources from delivery as part of sales process
Participate in the establishment and development of the operation, leveraging previous (HR) outsourcing experience in order to provide a differentiated service to the client
Ensure delivery of commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) to agreed SLA’s on a daily basis; Implement process improvements
Initiate and design business process excellence improvements
Demonstrate, and seeks to deepen, awareness of business / industry issues and drivers
Procedural and organization design
Design and implement the procedures and principles for how the team will operate on a daily basis.
Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee the operation
Work with the business lead / mobilization team to define the detailed procedures and approach for migrating and transitioning and build payroll /HR operations from the clients business units in the country
Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service.
Team management
Lead and manage the operations team
Accountable for contribution of team in terms of delivery to deadlines /quality standards
Allocate resources and responsibilities within team to deliver business results
Evaluate direct reports and may review the evaluations / development plans of others
Responsible for staff development
Staff planning to meet service requirements and involvement in recruitment process as necessary
Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
Deal with any daily staffing issues
Client service
Accountable for ongoing management of effective client service relationship within own area of responsibility, by acting as focal point of contact with senior client representatives.
Attending customer supplier meetings with client executives & senior managers – reporting on delivery against SLA’s.
Ongoing operational matters