Asst Manager HR Contact Center - GPS for IBM

Candidate should be able to ensure SLA`s are met and remedial actions are implemented within the defined timeline

Regular interactions with the client to manage perceptions

Regular review of IESC Operations and provide feedback to improvise the deliverables

Assist the Managers/Leads in resolving ciritcal People/Process issues

Ensure appropriate BCP/DRP are in place

Handle all Client escalations

Work towards people development and help Managers/Leads in identifying right people for right position

Take up Quality/Lean Projects to enhance performance and Delivery

This role will be accountable and responsible for IESC Operational Delivery and ensuring client satisfaction

Job ID:GPSD-0420729

 

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