Assistant Manager - Training
First Indian Corporation Pvt Ltd, Mangalore 5–7 Yrs
The training program manager will focus on leading the development and implementation of training programs for the loan administration solution with key responsibility of developing a certification program around mortgage banking & real estate lending processes.
The incumbent will design the course curriculum and syllabus, and gather & assemble content into logical and progressive course units (from entry level to senior level). This will require close collaboration with the FIC training & Gurukul team, the FAC training & development team, subject matter experts, and familiarity with curriculum development and lecturing background. The incumbent will manage a team of training and documentation specialists, and have the overall responsibility for loan administration solutions training & development program at FIC.
Manages orientation sessions and arrange on-the-job training for new hires
Formulates training policies and schedules, utilizing knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services
Organizes the development of training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
Evaluates instructor performance and the effectiveness of training programs, providing recommendations for improvement
Manages the development of testing and evaluation procedures
Confers with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
Analyzes training needs to develop, modify / improve existing training programs
Trains instructors, supervisors, and subject matter experts in techniques and skills for training and dealing with employees
Plans, develops, and provides training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, workshops, CBT, etc.
Bachelor degree in technical or business discipline with relevant business experience
Professional experience in training roles
Experience with financial service, mortgage banking, and real estate lending processes in a BPO environment helpful
Experience training / teaching / lecturing in academic setting helpful
Proven capabilities in resource planning allocation, production, and coordination of people and resources
Familiar with training and curriculum development, teaching and instructing individuals and groups, and the measurement of training effects
Excellent communication skills to convey information effectively
Ability to support organization goals and priorities
Good networking, interpersonal and relationship skills
Good coaching, mentoring and performance counseling skills
Ability to establish credibility, influence and motivate others