Assistant Manager - Training

The training program manager will focus on leading the development and implementation of training programs for the loan administration solution with key responsibility of developing a certification program around mortgage banking & real estate lending processes.

The incumbent will design the course curriculum and syllabus, and gather & assemble content into logical and progressive course units (from entry level to senior level). This will require close collaboration with the FIC training & Gurukul team, the FAC training & development team, subject matter experts, and familiarity with curriculum development and lecturing background. The incumbent will manage a team of training and documentation specialists, and have the overall responsibility for loan administration solutions training & development program at FIC.

Manages orientation sessions and arrange on-the-job training for new hires

Formulates training policies and schedules, utilizing knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services

Organizes the development of training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.

Evaluates instructor performance and the effectiveness of training programs, providing recommendations for improvement

Manages the development of testing and evaluation procedures

Confers with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors

Analyzes training needs to develop, modify / improve existing training programs

Trains instructors, supervisors, and subject matter experts in techniques and skills for training and dealing with employees

Plans, develops, and provides training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, workshops, CBT, etc.

Bachelor degree in technical or business discipline with relevant business experience

Professional experience in training roles

Experience with financial service, mortgage banking, and real estate lending processes in a BPO environment helpful

Experience training / teaching / lecturing in academic setting helpful

Proven capabilities in resource planning allocation, production, and coordination of people and resources

Familiar with training and curriculum development, teaching and instructing individuals and groups, and the measurement of training effects

Excellent communication skills to convey information effectively

Ability to support organization goals and priorities

Good networking, interpersonal and relationship skills

Good coaching, mentoring and performance counseling skills

Ability to establish credibility, influence and motivate others