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HR News » Definition of a Human Resources Professional
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Definition of a Human Resources Professional

Comments 52 Comments   Views 886 Views     About 07-04-2010

Nowadays, as part of providing an ideal recruiting experience to candidates who aspire to apply to an X company, quite a lot of companies are evolving new strategies. I have been part of an organization which had a Recruitment Help Desk. When a candidate walks in without a prior appointment, he/she is directed by the security to drop his resume in a Box which is provided there for this specific task. I know it would seem a little in-human when as a candidate I insist that I want to meet a HR person. It is impossible for recruitment professionals to meet each and every walk-in. I am saying this with due respect to the emotional side of the question, at the same time also respecting the ground reality that exists in majority of the companies.


ALMOST always, recruitment teams are under-staffed. In case of a scheduled interview, the Help Desk would come into play where the candidate is made to wait, as the recruiter is being informed. During this period, the candidate can actually relax, read newspapers/magazines, use the washroom or simply grab a coffee. This facility doubles up as a parking place for a candidate if there are multiple interviews on a single day. The people who man the helpdesk are provided with food coupons which are supposed to give to the candidates to use in the cafeteria, in case its lunch/dinner time and if the candidate is in between interviews and has adequate time to grab a bite. This saves the candidate the trouble of stepping out for a meal and at the same time ensures that it conveys a positive image of the organization.


After all this, before the candidate leaves after his interviews are over, he is requested to go back to the helpdesk, where he is given a feedback sheet on his recruiting experience. Trust me, there are companies who go to such limits to ensure they are giving a positive and excellent recruitment experience to its candidates.


I do agree there are rude people out there to malign the image of their organizations and also HR as a fraternity, but at that same time there are people and organizations like the one I mentioned, which go that extra mile, not just a mile, but miles, to ensure that the candidate takes back a very good image of the organization irrespective of the outcome of his candidature.


The organization I am talking about, belongs to ITES industry and known for its best practices. I agree and understand that organizations across industries have varying processes and hence the disparity. That is precisely when someone would want to join an X company in the first place.


I would still maintain that a HR professional should have the qualities I mentioned. When we talk about HR professionals who are unapproachable, unprofessional, I know the ilk you are talking about. But PEOPLE are our tools. For a software engineer, his tools are his coding skills and the platform you works on. Similarly for all professionals. But for us, its people. Unless we are engaged with them, understand them, empathize with them and be there when they need us, I don’t think we become HR professionals in the true sense.


I agree, there are more aberrations to this theory than conformists, but also know a lot of HR professionals who are like my definition. In fact, I have based my definition on such people only. It’s not a theoretical definition. It’s the ground-reality-induced-definition.


According to me a true HR professional is somebody who has a huge affinity for people, one who has the burning desire to study people and acknowledge differences not just in the mindset, but also from a behavioural point of view. To be a successful HR professional, it is important to have an imbibed humaneness, ingenuity and the ability to handle multiple perspectives, all the time not losing sight of the short term & long term goals. Often, we find ourselves in conflicting situations where multiple perspectives offer a ripe ground for taking unpopular decisions. But the ability to take such decisions with conviction and stand by our own & the organization’s principles and ethics, takes a special character, which is imperative in somebody who wants to make it big in HR.





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Ashutosh
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Ashutosh 13-04-2010  
Hi All I am neither HR nor know much more about the HR that I share with u all most experience HR but I like the why Harish start with his pen to give his original now we can copy this and past in any other site and write the source of that :harishn.com : ). from the begging Harish is doing remarkable job here for this site and doing what he can do his best he is leading all other Hrian but I would request to other member too to follow Harish and give their original
Regards
Ashutosh
Rahul
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Rahul 11-04-2010  
Thanks Harish for sharing.( Passion+Care+Finish=HR Pro) (Passion 4 work,Care 4 people,Finish the Tasks)
Sanjay Singh
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Sanjay Singh 10-04-2010  
Thank you Harish for sharing your thoughts.
Harish
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Harish 08-04-2010  
Thanks Sri, the traits important for a HR professional to have would be empathy, commitment (to the business he/she supports as well as to self), patience and the ability to look at the long term always. Thanks for your response.
Sri Manjari
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Sri Manjari 08-04-2010  
Wonderful post.. I am quite happy to see what and how a true HR professional should be like. Recruitment is a key function of the HR. It is she/he who decides who should be part of the existing team and who should not be. It is not an easy task to judge the capabilities and the actual self of a potential candidate. A HR with empathy and patience can only do a wonderful job. HR without these traits should not be called HR at all.
Harish
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Harish 07-04-2010  
Dear Pradeep, I agree with you, there are very few people who fall under the definition we are talking about. Most of the people drag their feet. I strongly feel recruitment is a function which is inherently tagged with branding of the company. Each step we take, each move we make speaks about what we as an organization represent.

I want to thank Sheen Sunny Akkara, who heads Recruitment at Deloitte for what we learnt from him. One of the best managers we can ever aspire to get. hats off !!
Pradeep
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Pradeep 07-04-2010  
Hi Harish!
Very informative and engrossing one.
In many organizations, the recruitment is conducted in very amateurish way which remains as a bitter experience for many candidates. Only recruitment professionals who have HR experience should handle the recruitment process. Similarly, a HR professional should act with empathy and lot of integrity along with lot of conviction as rightly pointed out by you. Frankly questioning, how many such `true` HR professionals are there around us?
Harish
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Harish 07-04-2010  
Dear Raghav,
Yes, you are spot on when you say Human Resources are the most expensive resources. Because their fitment is not easy to find, and when you have the fitment, its so very tough to lose or replace someone. The success of any business is invariably dependent on how best the HR systems support them, or if they do.
Thanks for your kind words.

Regards, Harish
Raghav
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Raghav 07-04-2010  
Hi Harish, A wonderful post. Sometimes the HR people don`t get the required support from their Management and this kind of demotivates a budding professional. But instead of getting demotivated they can think of doing simple things that can add a "Personal Touch" in their employee`s or candidate`s minds. Human Resources are the most expensive resource.. rest all (resources) you can have but if we miss out on having a talented human resource the business doesn`t soar.
Lovely Post. Timely on
Harish
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Harish 07-04-2010  
Dear RK & Claudia, thanks a ton for the encouraging words. Its because of friends like you that I dared to venture into this unknown territory. I hope I live up to your expectations. Thanks a bunch !!!

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