Successful Workplace Communication:
Course Outline


1. Introduction to Workplace Communication
Importance of Good Communication
Intelligence Types
Communication Types
2. Emotional Intelligence
Importance of Emotional Intelligence
Emotional Intelligence Competencies
Improving Emotional Intelligence
3. Interpersonal Communication: The Basic Tools
Communication Model
Obstacles to Communication
Verbal and Nonverbal Communication
Empathy
Active Listening
Message Basics
Content and Objectives
Know Your Audience
Message Formats
4. Communication Styles and Strategies
The Platinum Rule
Social Styles
Assertiveness Styles
Communication Style Strategies
5. Effective Conversations
Effective Conversation Strategies
Managing Personal Space
Deception
Trust and Rapport
6. Powerful Persuasion
Usefulness of Persuasion
Persuasion Strategies
Using Metaphors
7. Small Group Communication
Introduction to Small Group Communication
Avoiding Groupthink
Group Facilitation
Brainstorming
8. Communicating Across the Organization
Organizational Levels
Networking
The Elevator Speech
9. Office Politics
Political Styles
How to Be a Good Politician at Work
Communicating with Your Boss
Ethics and Values
10. Managing Conflict
Types and Causes of Conflict
Effective Conflict Strategies
Dealing with Disruptive Team Members

http://www.globalknowledge.com/training/course.asp?pageid=9&courseid=10005&catid=440&country=United+States

Hope you find it useful.

-Rashmi