Hi Sanjay,

Looks like your a bundle of """"HR """""

Keep it up dude ,
Rgds

Ani

very good ppt,, really appreciate it .

Hi All

well i do support what Ramkrishna mentioned.

I would put it this way . based on the industry we have pick what is best.

For ex let us take BPO & I T industries (the giants)

BPO - A standardized communication will help only as the foundation or basics of BPO process particularly from the company's point of view or policy to all levels of experienced employees. eg like basic call handling skills,telephone etiquette ,AHT etc,.. OR If the company has single client or same experience level employees , etc

But to get the available resources achieve different clients needs or SLA's one must or is advised to follow Customized Training on all sources . eg , IT help desk , financial customer service, internal customer service , sales ,processing units , BPO software's utilized etc

So in BPO -Standardized training is the basic but to succeed one needs Customized Training .

IT - here , a Customized Training will have different results as it will only give room for more waste of time, manpower , energy & Money.

eg - if we have 5yrs exp 20 ppl, 3yr of exp 16 ppl & freshers 40 ppl.

The better advise for the companies would be to standardize its training program based on experience level , knowledge & Domain (like financial, retail, insurance, banking etc) .

To conclude, IT industry would be better off with standardized training programs which are inturn customized for large audience groups.

too good. nice home work done dost.

very nice & good examples . pass on what u have more :-)